Refund policy

9.1 When you return Goods to us:

9.1.1 because you have cancelled your order within the 14 day cooling off period (see clause 4.1 above), we will process the refund due to you as soon as you return the Goods to us (or you provide us with evidence of their return). We will refund the price of the Goods in full including the cost of sending the Goods to you. You will, however, be responsible for the cost of returning the Goods to us; or

9.1.2 within 30 days because you consider the Goods to be defective (unsatisfactory quality, unfit for purpose or not as described), we will examine the Goods returned and notify you of any right to a refund within a reasonable period of time. We will usually process any refund due within 30 days of our notifying you that you are entitled to a refund. The price of Goods returned by you because of a defect will be refunded in full.

9.2 Except where clause 9.1.2 applies, all Goods must be returned in an unworn and undamaged condition, in their original packaging with all papers, tags and protective films in place and must show no signs of wear or use for our refund policy to apply.